Privacy policy

PRIVACY POLICY Miracle Skin Clinic Effective Date: 27/05/2024 | Last Updated: May 2026

Introduction

Miracle Skin Clinic ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.miracleskinclinic.com.au) or use our services at our clinic in Osborne Park, Western Australia.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

If you do not agree with this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

Personal Information Name, address, email address, phone number, and demographic details you provide when booking an appointment, registering an account, or contacting us.

Health Information Details relating to your skin concerns, hair concerns, medical history, and treatments received. This information is collected solely to provide you with safe and appropriate clinical care. Health information is treated as sensitive data under the Australian Privacy Act and is handled with the highest level of care.

Financial Information Payment details (such as card type and expiration date) collected during transactions. Payment data is processed and stored by our third-party payment processor — we do not store your full card details on our systems.

Technical Data Information automatically collected when you visit our website, including your IP address, browser type, operating system, and pages visited. This data is used for website analytics and performance only.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your client account
  • Process bookings, transactions, and send confirmations or invoices
  • Provide personalised skincare and hair loss treatments and consultations
  • Recommend products or services relevant to your skin or hair concerns
  • Improve our website, services, and communications
  • Meet our legal and regulatory obligations

We will not use your information for any purpose that is inconsistent with why it was collected.

3. Disclosure of Your Information

We do not sell your personal information. We may share it only in the following circumstances:

Service Providers Third parties who assist us in operating our business (e.g. booking software, payment processing, email delivery, website hosting). These providers are required to handle your information securely and only for the purposes we specify.

Legal Requirements Where required or permitted by law, including to comply with a court order, regulatory obligation, or to protect the rights and safety of our clients or staff.

Business Transfers In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Cookies & Website Tracking

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site may not function as intended.

5. Security of Your Information

We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to any information that is inaccurate or out of date
  • Make a complaint if you believe your privacy has been mishandled

To exercise any of these rights, please contact us at admin@miracleskinclinic.com.au. We will respond within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy periodically. For significant changes, we will make reasonable efforts to notify you directly.

8. Contact Us

For any privacy-related questions, requests, or complaints:

📧 admin@miracleskinclinic.com.au